Agent activity
See who is on your team, who is on shift and what they are handling.
Coming soon
Your team's performance, in one login
We are building a client portal that gives you a live view of your dedicated team. Until it launches, you receive the same information through your regular KPI reports and your team lead.
The client portal is in development and is not available yet. Today, all reporting is delivered by your team lead on the schedule set in your quote. We will notify clients when it launches.
Calls handled1,248This week
Tickets resolved863This week
Average QA score94Out of 100
Active agents12On shift today
Calls by dayThis week
Agents on shiftToday
| Agent | Channel | Handled | QA |
|---|---|---|---|
| Agent 01 | Phone | 48 | 96 |
| Agent 02 | Chat | 61 | 94 |
| Agent 03 | 37 | 91 | |
| Agent 04 | Phone | 52 | 93 |
| Agent 05 | Chat | 44 | 95 |
Illustrative preview. Not live data.
Features
What the portal will show
Clients will log in to see agent activity, calls, tickets, QA scores and KPIs for their team.
Calls
Call volume, handle time and outcomes across inbound and outbound work, by day and by agent.
Tickets
Chat and email ticket volume, backlog and resolution status by channel.
QA scores
Scorecard results from call and ticket monitoring, by agent and over time.
KPIs
Volume, handle time, resolution and QA scores, in a dashboard instead of a report.
Reporting is included today. The portal is next.
Every team receives QA and KPI reporting from its team lead. The portal will put that data in front of you on demand. Get a quote to start with a managed team now.