Pay for the team, not the department
Pricing is quote-based and built around your team size, channels and hours. Every tier includes dedicated agents, a team lead, training, quality assurance and reporting. You are never paying for agents alone.
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5 agents
5 dedicated agents
Businesses outsourcing support for the first time or covering a single channel.
- 5 dedicated agents
- Dedicated team lead
- Training on your scripts, systems and products
- Call and ticket quality assurance
- KPI reporting on a schedule set in your quote
- US business hours, with extended and 24/7 options
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Most common
10 agents
10 dedicated agents
Growing companies covering more than one channel that need depth for volume swings.
- 10 dedicated agents
- Dedicated team lead
- Phone, chat and email covered by one team
- Training and ongoing coaching
- QA scorecards on calls and tickets
- KPI reporting with regular reviews
- US business hours, with extended and 24/7 options
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20 agents
20 dedicated agents
Established operations consolidating support, sales support and back office under one managed team.
- 20 dedicated agents
- Supervision structure sized to the team
- Multi-channel coverage plus back-office work
- Training, coaching and QA with regular calibration
- Extended and 24/7 coverage options
- Detailed KPI and QA reporting
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30+ agents
30+ dedicated agents
High-volume operations that need coverage across channels, hours and functions.
- 30+ dedicated agents
- Team lead and supervision sized to the team
- Phone, chat, email and back office
- 24/7 coverage options
- Full QA program with scorecards
- Custom KPI reporting
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Enterprise
Scaling toward 1,000+ agents
Organizations building a long-term outsourced operation across regions, brands or business units.
- Teams scaled from your current size to 1,000+
- Dedicated management layer
- All channels and back-office functions
- 24/7 and extended coverage
- Custom QA and reporting framework
- Phased rollout planned with your leadership
All pricing is quote-based. Your quote reflects team size, channels, hours of coverage and the complexity of training. Management, QA and reporting are part of the service, not add-ons.
Pricing questions, answered
What is included in every tier?
Dedicated agents who work only on your account, a team lead, training on your scripts, systems and products, quality assurance with call and ticket scorecards, and KPI reporting. All of it is delivered as one monthly service.
How fast can we launch?
It depends on team size, channels and how much training your scripts and systems require. With 100+ agents ready to deploy, we can begin staffing and training as soon as your materials are in hand. Your quote includes a realistic launch timeline.
Can we scale down later?
Yes. Tell your team lead when volume drops and we adjust the roster. The team lead, training and QA structure stay in place, so adding agents again later is straightforward.
Do the agents work only for us?
Yes. Every agent on your team is dedicated to your account and is not shared with other clients.
What hours are covered?
US business hours are standard. Extended hours and 24/7 coverage are available as options and priced into your quote based on the schedule you need.
How is quality measured?
Calls and tickets are monitored and scored against a scorecard built with you. Scores feed into coaching for each agent, and volume, handle time, resolution and QA scores are included in the reports you receive.
Not sure which size fits?
Tell us your channels, hours and volume. We will send a quote with a recommended team size.