Outsourcing without losing control
Outsourcing fails when the client cannot see what is happening. AHA Call Solutions is built around the opposite idea: a dedicated team, a named team lead, QA scorecards and reporting. One monthly service replaces recruiting, training, supervising and QA staff.
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Dedicated teams
Your agents work only for you. They are not shared with other clients, and they build the product knowledge that only comes from staying on one account.
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Flexible staffing
Add agents when volume rises and reduce them when it settles. You pay for the team you need this month, not the department you built last year. The team lead, training and QA stay in place.
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US business hours
Standard coverage follows US business hours, so your customers reach a live agent when they expect one. Extended and 24/7 coverage are available as quoted options.
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Management and QA
A team lead supervises every account. Calls and tickets are monitored and scored against a scorecard built with you, results feed into coaching, and you receive the reports.
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Scalable from 5 to 1,000+ agents
Start with 5 agents. Grow to 10, 20, 30+ and on to 1,000+ on the same model, so the management structure scales with you and never needs rebuilding.
What we commit to on every account
- Your agents are yours. We never share them with other clients.
- Every team has a named team lead you can reach directly.
- No agent goes live before training on your systems.
- QA scorecards are built with you and shared with you.
- Reports arrive on schedule, good numbers or bad.
- Quotes state clearly what is included before you commit.
See how a managed team would work for you
Tell us your channels, hours and volume. We will recommend a team structure and send a quote.