AHA Call Solutions
Managed customer service for growing US businesses

A full customer service team, without adding headcount.

AHA Call Solutions gives you a dedicated team of agents across phone, live chat, email and back office. Start with 5 agents. Supervision, training, quality assurance and reporting are included in one monthly service.

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100+ agents ready to deploy. Teams start at 5.

  • 100+Agents ready to deploy
  • 5 to 1,000+Team sizes, scaled as you grow
  • US hoursBusiness hours standard, with 24/7 options
  • IncludedManagement and QA on every team
Channels

One team, every channel your customers use

Your agents handle the channels you need, on your systems and your scripts. Add channels as your volume grows.

Phone

Inbound and outbound calls handled by agents trained on your scripts, with calls monitored and scored by QA.

Live chat

Real-time chat support on your website or app, handled in your voice and to your standard.

Email

Tickets and shared inboxes worked with clear ownership, your templates and tracked resolution.

Back office

Data entry, order processing, CRM updates and admin tasks, under the same supervision and reporting.

Services

Cover more work with one managed team

From frontline customer support to lead qualification and back-office processing, AHA Call Solutions builds the team around the work you need done.

Customer support Call center Technical support Appointment setting Lead qualification Virtual assistants Back office E-commerce support

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Why AHA Call Solutions

Built for operations leaders who check the numbers

Outsourcing only works when you can see what is happening. We run your team the way a well-managed internal department runs, and we show you the data.

  • Dedicated, not shared

    Your agents work only on your account. They learn your products, systems and customers.

  • A team lead on every account

    A supervisor is responsible for coaching, scheduling and daily performance. You have one person to call.

  • Start small, scale when ready

    Begin with 5 agents. Add or reduce agents as volume changes, and the team lead, training and QA stay in place.

  • Reporting you can audit

    Calls and tickets are scored against a scorecard built with you. Volume, handle time, resolution and QA scores are reported on a schedule confirmed in your quote.

More about how we work

Industries

Teams trained for how your industry works

Insurance, healthcare, e-commerce, real estate, SaaS, financial services and home services. Every team is trained on your workflows, terminology and compliance requirements.

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How it works

From quote to live team in four steps

  1. Tell us what you need

    Share your channels, hours, volume and systems. We scope a team size, starting at 5 agents, and send a quote.

  2. We build your team

    We assign dedicated agents and a team lead from our pool of 100+ ready agents. They work for you and no one else.

  3. Train and go live

    Agents are trained on your scripts, products, systems and compliance requirements before they take a call or ticket. In the first weeks we tighten scripts and processes based on real calls and tickets.

  4. Report, review, adjust

    You receive QA and KPI reporting on the schedule set in your quote. Add or reduce agents as your volume changes.

Get a trained team without the overhead

Tell us your channels, hours and volume. We will send a quote with a recommended team size.

Get a Quote Book a Consultation